PrivacyPolicy.

01Who we are

Pharmazon is a UK online pharmacy registered with the General Pharmaceutical Council (GPhC). You can review our registration on the GPhC register at pharmacyregulation.org.

Our head office is Pharmazon HomeCare, Unit 4, 40-40 Link, 30-34 Mill End Road, High Wycombe, Buckinghamshire, HP12 4AX, United Kingdom.

02Our Data Protection Officer

We have appointed a Data Protection Officer to oversee how we handle personal data. You can contact them by email at Pharmacy@excelsiorhealth.co.uk, by phone on 01494 424 435, or by post at our head office address above. If you have any questions about this policy or our approach to data protection and privacy, please get in touch with them.

03About this policy

This privacy policy explains how we handle information about people who visit our website and mobile app, and who use our services. Whether you are new to Pharmazon HomeCare or a long-time patient, please take the time to read it. We respect your right to privacy and are committed to explaining clearly and honestly how we use the information we hold about you.

We do not knowingly collect information from anyone under 18 through our website. If you are under 18, please do not submit any personal information to us directly or subscribe to our services.

04Information we collect, and why

Website visitors. When you visit our website we collect information about your visit, including which pages you visit and for how long, the websites you came from and went to, and information about the device you use, such as its type, operating system and IP address. We may also place cookies on your device. We collect this information to understand how people use our website and services, so we can develop them to meet your needs.

Website registration. We collect, store and use the information you submit through our forms when you register, including your name, address and contact details. You will always know what we are collecting, because it is what you enter into our forms.

Orders, medicines and prescriptions. We collect, store and use information about orders placed with us, whether on our website, through our app, by email, web chat or phone. Because medicines can be dangerous, we only take orders from account holders whose relevant medical and personal information we hold. When you order, we ask questions to verify your identity, and once verified you can submit an order with information about the medicines you need and other data about your health.

Callers. If you phone us, we will record the call and may make notes about it on our system.

Profiling and segmentation. We use some of the information above to understand our customers, to help us identify and reach people with similar needs, and to decide whether our products and services, or similar ones from other organisations, may be of interest to you.

05Marketing

Pharmazon HomeCare is a commercial business, and our success depends on the trust of our customers and a responsible approach to marketing. We use the information we hold for direct marketing, including sending information about products and services we believe may interest you by post, email, SMS and telephone. We may also tailor the adverts you see on our website, usually through automated decisions based on pages you have visited before. As part of our clinical responsibility to patients, we may also email you if you only partly complete a prescription order.

06Other processing

Your personal information may also be processed where necessary for disclosure to a law enforcement or regulatory authority; in the defence of legal claims; or to investigate, prevent or act on illegal activity, suspected fraud, threats to anyone’s physical safety, or breaches of our website terms. Information relevant to an investigation or dispute may be kept for longer than our standard retention period to support it.

07Your rights

UK data protection law gives you rights over your information: to request access to it, correction, erasure and portability; to restrict how we use it; and to object to our processing in certain circumstances. Where we rely on your consent, you can withdraw it at any time. You can also complain to the Information Commissioner’s Office at ico.org.uk.

08Keeping to the law

We are committed to keeping to all applicable data protection laws, including the Data Protection Act 2018, the Privacy and Electronic Communications Regulations 2003 and the UK General Data Protection Regulation. As a data controller, we aim to be open about how we hold and use your information. You can claim compensation if you can show you have suffered as a result of how we have handled your personal information. For any questions about data protection and your rights, contact Pharmacy@excelsiorhealth.co.uk.

09Changes to this policy

We may change this privacy policy from time to time. If we change anything important, such as the information we collect, how we use it or why, we will make reasonable efforts to let you know, for example with a link on our website or by email.

10Contacting us

You can phone us on 01494 424 435, or email or web chat with us through our website. For questions about this policy or our approach to data protection and privacy, email Pharmacy@excelsiorhealth.co.uk, phone us, or write to us at our head office.