How do I send my prescription?

Upload it securely on our website, or send it by email or WhatsApp. Your prescriber can also send it straight to us, including through GoWello. Controlled drug (CD) prescriptions must be posted to us or collected from your clinic.

Can you dispense NHS prescriptions?

Yes. Nominate Pharmazon HomeCare with your GP or in the NHS App, and we’ll manage and deliver your regular NHS medication.

Do you handle controlled drug (CD) prescriptions?

Yes. CD prescriptions are processed in line with UK regulations. They must be sent to us by post, or collected from your clinic.

What is the free prescription collection service?

If you’re on regular treatment, we can collect your prescription from most local clinics or surgeries on your behalf, free of charge, then prepare it and deliver it to your door.

How do I get a quote?

Send us your prescription. Our pharmacy team reviews it and sends you a secure payment link with the price. We aim to send your quote within the hour.

Once you’re happy with your quote, pay using the secure link we send you. We start dispensing as soon as your payment is confirmed.

Will my clinic pay instead of me?

Sometimes. It depends on the arrangement between your clinic and Pharmazon. If your clinic covers the cost, we’ll let you know and you won’t need to pay us directly.

Do you deliver across the UK?

Yes. We offer secure, discreet delivery of private and NHS prescriptions across the UK, to your home, workplace or another address you choose.

How long does delivery take?

Most prescriptions are dispatched within 24 to 48 hours of clinical checks and payment. We offer same-day delivery in London and next-day delivery across the rest of the UK.

Can I get my medication the same day?

In London, yes. Same-day delivery is available, and additional charges apply.

Do you deliver at weekends?

Weekend delivery options are available, so your medication can fit around your week.

Can I track my order?

Yes. Once your prescription has been checked by a pharmacist and dispatched, you’ll receive a tracking link by email or text so you can follow it to your door. GoWello also gives you live updates on your prescription.

Is my information secure?

Yes. Your personal and medical details are encrypted and handled in line with UK data protection law.

Is the packaging discreet?

Always. Every order arrives in plain, sealed, tamper-evident packaging, with nothing on the outside to show what’s inside.

Are prescriptions checked by a pharmacist?

Yes. Every prescription is clinically checked by our qualified pharmacy team before it is dispensed.

Is Pharmazon HomeCare a registered pharmacy?

Yes. We are a genuine UK pharmacy, registered with and regulated by the General Pharmaceutical Council (GPhC), with a named Superintendent Pharmacist.

What if my medication is out of stock?

Our team will contact you and your prescriber to discuss suitable alternatives, or let you know when it’s expected to be available.

Can I speak to a pharmacist?

Of course. Our pharmacy team is available to answer questions about your medication and your delivery.

What if there’s a problem with my delivery?

Get in touch and our team will sort it out with you directly, so you don’t need to chase your clinic.

Who can use this service?

Anyone with a private or NHS prescription, including people managing long-term conditions, and patients of the clinics and consultants we work with.

What is Pharmazon HomeCare?

Pharmazon HomeCare is a GPhC-registered pharmacy that fulfils private prescriptions for clinics and prescribers: checking, dispensing and delivering medication, and keeping patients updated.

Who can work with Pharmazon HomeCare?

Private clinics, GPs, consultants, prescribers, nurses, healthcare professionals and specialist clinics.

What types of prescription can you fulfil?

A wide range of private prescriptions, including medication for ADHD, weight management, dermatology, fertility, women’s health and men’s health.

Can you handle controlled drug prescriptions?

Yes, subject to the applicable legal, regulatory and pharmacy requirements.

How does Pharmazon HomeCare work with our clinic?

We offer flexible service models, depending on how your clinic wants to manage prescribing, payment, delivery and patient support.

Do we need to change our clinical workflow?

No. We fit around your existing workflow and provide pharmacy fulfilment without adding administrative work for your clinical team.

How do we send prescriptions to Pharmazon?

Through the agreed digital prescription workflow, including e-prescriptions through GoWello Rx where supported. CD prescriptions are posted or collected from the clinic, in line with UK regulations.

How quickly can a prescription be processed?

As soon as we receive a valid prescription and all the information we need, subject to stock availability and prescription requirements.

Can patients order their medication directly from Pharmazon?

Yes, depending on the service model agreed with your clinic.

What delivery options are available?

Same-day, next-day and Royal Mail Tracked 24, depending on your clinic’s set-up, the patient’s location and the medication.

Can our clinic choose which delivery services patients see?

Yes. Delivery options are configured for your clinic during onboarding.

Can delivery fees differ between clinics?

Yes. Delivery charges are configured separately for each clinic.

Can a delivery fee be waived for a particular patient?

Yes. Where your clinic set-up allows it, authorised clinic or prescriber users can waive the delivery fee for individual patients.

Can patients track their order?

Yes. Where tracking is available, patients receive delivery updates and tracking information.

Will patients need to contact the clinic for pharmacy updates?

We keep patients updated throughout fulfilment, which cuts down the enquiries your clinic receives.

How will patients know their prescription has arrived with you?

Patients receive updates as their prescription moves through each stage of fulfilment.

Will patients be told when their order is dispatched?

Yes. Dispatch and delivery notifications are part of the agreed service.

What if a patient has a problem with their delivery?

Our pharmacy support team handles delivery queries directly, so the burden doesn’t fall on your clinic.

Do you check prescriptions before dispensing?

Yes. Every prescription is reviewed by our pharmacy team in line with pharmacy procedures and requirements.

What happens if there’s an issue with a prescription?

If we need clarification or more information, our pharmacy team contacts the clinic or prescriber.

Can Pharmazon contact the prescriber directly?

Yes, where clarification is needed to dispense a prescription safely and appropriately.

Can you support repeat prescriptions?

Yes. Repeat prescription workflows can be set up to suit your clinic.

Can Pharmazon fit into our clinic’s systems?

Yes. Our digital workflows make prescription submission, fulfilment and patient communication simpler for private clinics.

Can we see the status of a patient’s prescription?

Yes. Depending on your platform and set-up, your clinic can see prescription and fulfilment status.

Can clinic staff manage patient delivery options?

Yes. Authorised clinic users can manage the available options, according to your clinic’s configuration.

Do you support clinics with several prescribers?

Yes. The service supports clinics with multiple healthcare professionals and prescribers.

What business models are available?

Two. With Managed Pharmacy Services, patients pay Pharmazon directly for low-admin fulfilment. With Pharmacy Services, the more popular option, your clinic covers payment and we manage dispensing and delivery to the patient.

Who pays for delivery?

It depends on your agreed commercial model. Delivery can be charged to the patient or managed by the clinic.

Can we offer patients different delivery options?

Yes. The delivery methods and charges available are configured for each clinic.

Are there any set-up fees?

That depends on the partnership and your requirements. Our team will confirm the commercial terms during onboarding.

Is Pharmazon HomeCare a registered pharmacy?

Yes. We are a UK pharmacy registered with the General Pharmaceutical Council (GPhC), and we follow the relevant regulatory and professional requirements.